Question 1

Can I return or exchange an item?

Accepted Answer

All sales are final, as every piece is crafted with intention. If your order arrives damaged, please contact me within 5 days of delivery with photos, and I’ll happily create a replacement for you.

Question 2

Do you ship internationally?

Accepted Answer

Yes! Shipping costs and times vary depending on your location. Buyers are responsible for any customs fees or VAT.

Question 3

How do I care for my jewelry/art?

Accepted Answer

To keep your pieces vibrant and lasting, avoid exposure to water, perfumes, and harsh chemicals. Store them in a cool, dry place, ideally in their original packaging or a soft pouch.

Question 4

How long does it take to receive my order?

Accepted Answer

Please allow 5–7 business days for processing, as each piece is made or packed with care. After that, shipping times vary by location — typically 3–5 days within the U.S. You’ll receive a tracking number once your order ships.

Question 5

What payment methods do you accept?

Accepted Answer

I accept credit and debit cards, PayPal, and digital wallets like Apple Pay and Google Pay via Wix’s secure checkout.

Question 6

Can I request a custom order?

Accepted Answer

I do accept custom orders for necklaces, but I only take on 2–3 at a time to ensure each piece receives the care it deserves. Custom pieces often require special materials that need to be ordered, so please allow extra time for creation and shipping. 
If you have a vision for something else, feel free to reach out at Poisonnectar.oddities@gmail.com to discuss your idea!

Question 7

Do you offer wholesale or collaborations?

Accepted Answer

Currently, I do not offer wholesale, but I’m open to collaborations with aligned creatives or shops. Reach out if interested!

FAQ

Frequently asked questions